Ultimate Help Desk

What is Ultimate Help Desk?
Ultimate Help Desk is how Carrel Solutions turns your technology headaches into productive IT tools. With Carrel Solutions, your company can have affordable IT support from a whole team of technology professionals. Our team provides all the services your small business needs, from advice and planning of your IT infastructure, to system purchase and installation and ongoing maintenance and support. The Ultimate Help Desk allows you to focus on your business knowing that your computer systems are safe, secure and reliable.

Services Offered

24-hour Network Monitoring
Our team of certified technicians will monitor your network and computers 24 hours a day / 7 days a week from our Network Operations Center (NOC). Our technicians verify that all system updates and patches are applied and any system errors are addressed before they become emergencies.

Fast and Reliable Support
Our operation center runs 24x7 so any support issues can be immediately addressed.

Proactive Virus and Spyware Elemenation
We monitor your computers and verify that your Anti-Virus software is active and updated with the latest virus definitions. We also run daily spyware removal tools to keep your system clean and running smooth.

Spam Butcher™
All clients participating in the Ultimate Help Desk service are automatically added to our Barracuda Spam Firewall. This will give you peace of mind knowing that all incoming email is SPAM and Virus free.

Professional Staff
Our team is one of the best in the business. Our onsite technicians are well trained and knowlegable of a wide variety of computer platforms.

Monthly System Reports
We provide you with a monthly system report that outlines all of your computer equipment and summarizes the support and maintenance tasks completed for the entire month. The report covers your entire company down to the last workstation. We don't just say we will keep you updated! We PROVE IT!