Technical Support Options

Emergency Support! If you need immediate assistance, call our on call support technician at 317.536.8452

To suit the needs and budgets of small businesses, Carrel Solutions offers a variety of options for delivering support and troubleshooting services.

On-site Service
Some IT problems require onsite support and troubleshooting. Carrel Solutions team of experienced support experts can deliver technical services anywhere in central Indiana.

Remote Support
Carrel Solutions remote support and troubleshooting services allow you to reduce your IT budget. Sophisticated remote access tools and experienced technicians combine to enable us to resolve most IT problems without wasting time and expense by traveling to your site. Carrel Solutions has been providing remote IT support for several years and our experienced technicians can deliver fast and low-cost solutions.

Phone Support
When you need to talk to a technical expert, call one of our support technicians. Phone support can be escalated to onsite service when necessary, but in the vast majority of cases your IT problems can be resolved over the phone or through a combination of phone support and remote access.

24x7 Support
Carrel Solutions also offers 24x7 support and automated server monitoring to keep mission-critical systems running smoothly.

Support Costs
Carrel Solutions bills for all support and troubleshooting services by the hour. We also offer support contracts that include options like scheduled maintenance (weekly, bi-weekly or monthly), priority onsite service, after-hours service, and telephone support all at a discounted hourly rate.